If you are in crisis


If you are experiencing an emotional or mental crisis please go to the  Southwark Council website for contact numbers and information.

Please don’t contact CoolTan Arts as we don’t have the resources to offer support to people who are experiencing a mental health emergency.

Out of Hours / Crisis Support

The emergency social services contact number for Southwark council is 0207 525 5000, when you ring this number the recorded message says it is closed out of hours, but  if you wait until the end of the message and then press  ‘ option 2 ‘ it will put you through to the emergency contact, open 24 hours.

South London and Maudsley Mental Health Trust also has two 24 hour contact numbers: The information line is available 24 hours a day to point you in the right direction about where to get help in a crisis. The number is 0800 731 2864. The switchboard number, for general enquiries, call redirection and bleep requests operates 24hrs a day on 020 3228 6000.

In an emergency it is possible to visit your local Accident and Emergency department and ask to see the duty psychiatrist.

You can always call your GP out-of-hours service too – your usual GP number will have the details.

Other useful contact numbers:

Mind Infoline
Information service for users of mental health services, carers and other groups. Information on types of mental distress, treatments, therapies and legal information.
08457 660163 (9.15am – 4.45pm everyday)
Languages: Use of Language Line.
Fax: 020 8522 1725
E-mail: contact@mind.org.uk
SANE services provide practical help, emotional support and specialist information to individuals affected by mental health problems, their family, friends and carers.
Helpline: 0845 767 8000 (6pm – 11pm)
SANEmail: sanemail@sane.org.uk
Support Forum: www.sane.org.uk/DB
The Samaritans
The Samaritans provide 24 hour, confidential, emotional support for anyone in crisis.
08457 909090 (24 hours)
National Phobics Society
Helpline for people who experience anxiety, phobias, panic attacks, phobias and compulsive disorders. Therapy available nationwide, including Cognitive Behavioural Therapy, Clinical Hypnotherapy, Counselling and Neuro-Linguistic Programming.
08444 775 774
E-mail: support@anxietyuk.org.uk
No Panic
Helpline, advice, counselling and self-help for people who experience anxiety, panic attacks, phobias or compulsive disorders.
01952 590005 (office Number)
FREEPHONE 0808 808 0545 (10am–10pm every day)
Talk About Debt
Talkaboutdebt.co.uk is free to use and provides access to confidential debt charity help lines which offer practical advice. Customers receive the right debt advice to suit their individual needs.
Carers UK
Helpline providing advice & information for carers on any issue including benefits, residential care, the Carer’s Act and respite care.
020 7490 8818
Fax: 020 7490 8824
0808 808 7777 (Monday – Friday 10am-12pm & 2pm-4pm)
British Association for Behavioural and Cognitive Psychotherapy
c/o Harrow Psychological Health Services Northwick Park Hospital
Watford Road
Send an SAE for a list of accredited cognitive-behavioural practitioners.
Help patients and their families to cope with the illness and benefit from the standard treatment by providing both factual information about the disorders and support group therapy sessions
72 Lower Leeson Street
Dublin 2
(0)1 661 72111
Helpline: (0)1 890 303 302 (24 hours)
Young Minds
The national childrens’ mental health charity support scheme Provide confidential information and advice for adults concerns about the mental health of a child or young person.
102-108 Clerkenwell Road
(020) 7336 8445
0800 018 2138 (no opening hours supplied)
Support, information and campaigning for the prevention of suicide in young people.
National confidential helpline: 0800 068 41 41 (Monday-Friday 10am-5pm and 7pm- 10pm. Saturdays 2pm-5pm)
A helpline, magazine and supportive online community campaigning to reduce the risk of suicide amongst men under 35.
Call the helpline on 0808 802 5858 within London – or if you’re outside London call 0800 585858. (5pm-midnight on Sat, Sun, Mon and Tues)
Counselling Directory
Counselling Directory provides the UK with a huge counselling support network, enabling those in distress to find a counsellor close to them and appropriate for their needs. This is a free, confidential service encouraging those in distress to seek help.

British Association for Counselling and Psychotherapy (BACP)
1 Regent’s Place
CV21 2PJ
For a list of BACP accredited counsellors in your area, call
0870 44 35 252
and follow the instructions for ‘Information’
UK Council for Psychotherapy
Will provide a list of psychotherapists in your area.
167-169 Great Portland St.
020 7436 3002
The Royal College of Psychiatrists
General info about psychiatry. Do not give lists of psychiatrists.
17 Belgrave Square
NHS Direct
National nurse-led helpline providing medical advice. Currently rolling out throughout the country. If not available in your area, you will hear a message inviting you to ring the Health Information Service instead.
0845 4647 (0845 4 NHS)
NHS Choices
Information and self-help tips on a wide range of mental health topics
including: suicide prevention, stress management,  living with depression, emotional health and counselling.
UKPPG Medication Helpline
Information about prescription drugs from trained medical professionals.
020 7919 2999
(Monday to Friday 11am – 5pm. Closed bank holidays.)
Helpline and information for parents under stress.
0808 800 2222 (Mon-Fri 9am-9pm, Sat 9.30-5, Sun 10-3pm)
Fax: 020 7284 5501
E-mail: centraloffice@parentlineplus.org.uk
Fellowship of Depressives Anonymous (FDA)
Self help organisation/Issues monthly newsletter contained regular features and booklist, book review and bulletin board/FDA penfriend scheme (they however oppose to the practice of group therapy without a trained therapist)
Box FDA,
Ormiston House
Self Help Nottingham
32-36 Pelham Street
01702 43 38 38 (9am-9pm weekdays and answerphone)
Fax: 01702 43 38 43
E-mail: fdainfo@aol.com
Benefits Enquiry Line
Advice and information for people with disabilities and their carers about benefits and assistance with claim form completion. The Enquiry Line does not have access to your DSS file.
0800 88 22 00
Textphone 0800 24 33 55
National Debtline
Money Advice Trust/DTI pilot scheme. Increase opening hours and staffing level.
Birmingham Settlement
318 Summer Lane
B19 3RL
(Mon & Thur : 10am – 4pm; Tues & Wed 10.am – 7pm; Fri 10am – 12noon)
0121 248 3070
Help Line: 0808 808 4000
Rethink Advice and Information Service
Rethink, the leading national mental health membership charity, works to help everyone affected by severe mental illness recover a better quality of life. We provide hope and empowerment through effective services and support to all those who need us and campaign for change through greater awareness and understanding.
We are open between the hours of 10am-1pm and are contactable on 0845 456 0455 or via advice@rethink.org.
National Advice line: 020 8974 6814
Monday – Friday 10am to 3pm
Manic Depression Fellowship (MDF)
Information line. Details of self-help groups, self-management programmes and publications available
Castle Works, 21 St Georges Road,
London, SE1 6ES
020 7793 2600 (9am – 5pm weekdays)
SADA (Seasonal Affective Disorder Association)
Answer machine (and fax) with details of service offered.
01903 814 942
Association for Post-Natal Illness
Helpline for women with post-natal illness, their families, friends and professionals. Offers advice and informatio
145 Dawes Road, Fulham,
London SW6 7EB
020 7386 0868
(Tue – Thurs 10am – 5pm, Mon, Fri 10am – 2pm
Cruse Bereavement Care Helpline
Telephone counselling for people who are bereaved and those who care for them or are working with them. Also offers support advice, publications and referrals.
Cruse House, 126 Sheen Road,
Richmond, Surrey, TW9 1UR
0870 167 1677 (9:30am – 5pm weekdays)
ASSIST (Assistance, Support and Self-help in Surviving Trauma)
Telephone support and counselling for people experiencing PTSD. Also provide face to face counselling and support, critical incident debriefing and clinical assessment for PTSD and depression.
The Penthouse, 11-13 Bank Street,
Rugby, CV21 2QE
01788 560 800 (10am – 4pm Weekdays)
Expert Patients Programme
If you live with a long-term illness, why not take control by becoming an Expert Patient. The Expert Patients Programme is a self-management course giving people the confidence, skills and knowledge to manage their condition better and be more in control of their lives.

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